Our philosophy is that what our customers say about our flagship Carematic product
is vitally important. Not only does it provide relevant contextual information on
the true operational efficiency achieved with CareCenter, but more importantly it
allows us to continually refine and improve our products. Our valued customers are
in Maryland, California and Massachusetts. Here are some thoughts shared by our
CareCenter Goals/Outcomes/ Diary Notes/Attendance: Overall the Carematic system
has allowed for greater accountability, response time and accuracy. Carematic has
the functionality to capture the charting of all client goals/outcomes; daily dairy
notes/progress notes; and attendance records. All notations to an individual clients’
When information is documented it is also verifiable because all staff have a secure
account. In addition all entries are time stamped. Not only can supervisors and
administrators track employees work, but also have the ability to track and examine
client’s records at any time. With the Carematic system there is never any lag time.
Once an entry is made anywhere in the systems, all pertinent staff receive it. The
ability of have “real time” information in all facets of operations is a tremendous
quality assurance benefit and makes for a smoother running organization.
CareCenter Incident Reports: Administrators save tremendous amounts of time on a
variety of functions: Turnaround time has been shortened significantly. Incident
reports used to be handwritten and brought to the admin offices or sent in. It would
then take anywhere from 3-7 days till all concerned parties signed off on the report.
Now, an incident report is recorded on the computer and upon completion the entire
report is transmitted to all supervisory and relevant personnel and alerts [via
text/emailing] are also transmitted immediately , in “real time”. All staff are
then reqd. to sign off on every incident rpt within 24 hrs. This has been a time
saver and saved on staff travel to and from the main offices. It also provides everyone
associated with a client to be on the same page at the same time. In other words
there is no excuse for staff or supervisor or administrators to not have their pulse
on what is going on. This also provides supervisory personnel a step ahead. Once
they receive a text or email they are proactive in addressing events or situations.
Nurses are also altered to medical issues immediately and with enough time to triage
appropriately. Having the ability to have all staff receiving and processing information
as soon as it's submitted is a tremendous improvement. Now all relevant staff are
privy to information as soon as it happens.
New Horizons Supported Services Inc.
One huge change that I have seen at my agency is turn around time. The Program Coordinators
have reported that they are able to notify the individual’s parents, caregivers,
etc. of information faster, because they are not having so many question about the
incident that occurred (i.e.- handwriting, staff not signing the incident report,
lack of details, etc.). These issues used to slow down the turn around time in our
agency. Also, there has been a huge increase of Directors notification in a timely
manner. Our Directors are able to be notified as soon as an incident occurs; therefore
it has become a great tool in assisting them in directing their programs. From a
QA accept instead of me having to go to the Director to address possible program
changes or issues I have noticed that they are coming to me, with a plan of correction
now, which has been great. Also, it has been very beneficial to our nursing department.
The nurse is now getting more details of injuries faster, which has increased their
awareness of some training issues that needs to be addressed by their department.
I have noticed that we are having more individualized trainings with staff to increase
their knowledge of how to effectively support the individuals. I have also noticed
that our incident reports have become more detailed. I can personally say that it
has not only had a positive effect on the QA department at my agency, but it has
really given our agency an opportunity to look at some of the small details, instead
of waiting for it to snowball.
Community Living Inc.
We adopted Care Center in January 2007. Since that time we have seen a tremendous
increase in efficiency and quality of service we provide. Time savings is the number
1 feature of the system. All of our reports (incidents, maintenance requests, etc.)
used to be dropped off at the office. Now staff can submit these electronically.
The reports make it to the hands of the decision makers in real time, not 24-72
hours later. Since the Care Center database is hosted on the Internet, our RN’s
check the site from home. This way, even if a report is filed over a weekend, it
is in the hands of a nurse immediately. I have used printouts of messages in Carematic
in 3 of the 5 unemployment cases we have had this year. We won each of the initial
determinations with the help of the documentation from Carematic. I have also been
able to use it countless other times when addressing staff that is still employed
here. In each of these cases, Carematic was able to document directives from supervisors
and RN’s to staff. It creates greater and immediate accountability for all staff,
and when staff is disciplined it creates a “paper trail” as our staff likes to call
it. When filing reports to the state, it used to take approximately 4 hours to complete.
This task has been shortened to mere minutes. Houses are looking better and are
being better maintained due to the ease of filing a maintenance request using Carematic.
Since the reports are easier to submit, there is a quicker response from Direct
Support Staff between the discovery of the problem and the filing of the maintenance
request. Incident reports are reviewed and commented on by all required parties
within 24 hours of the incident. Prior to Carematic it could take as long as 5 business
days. Our Staff uses Carematic to talk amongst themselves. This is increasing teamwork
and cooperation amongst Direct Support Staff.